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UNIVERSITY & PROGRAMS
| DIPLOMA IN APPLIED MANAGEMENT |
| MGT221 Managing Personal Work Priorities and Professional Development |
Overview of Course
There is an increasing demand on people to improve performance in the workplace, but working hard and being effective are two entirely different things.
This practical course gives strategies and techniques for personal work management and professional development. It covers setting realistic goals, managing your own performance and maintaining a balance between your work and personal life. It provides techniques to focus your efforts, attention and energy on activities and behaviours that will help reach work goals.
It also provides approaches to plan your own professional development.
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| MGT222 Managing Effective Workplace Relationships |
Overview of Course
This course explores the way Frontline Managers play an important role in developing and maintaining positive relationships in the workplace with their team, their peers and their own managers as well as customers and suppliers.
This course helps participants plan and deliver effective communication, which both informs and persuades and is truly two-way communication involving effective listening, interpretation of body language and people skills. It helps take into account different relationship styles that may exist in the workplace to optimise effectiveness. Strategies for relationship building and effective workplace networking are further explored. It also provides principles and helps develop skills for handling difficult situations in a positive and assertive way.
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| MGT223 Managing Operational Plans |
Overview of Course
This course provides useful practical guidelines that will help frontline mangers build a sound foundation to planning, implementing, monitoring and recording performance to achieve the business plan of the teams and organisation. This helps to provide safe, efficient and effective products and services to satisfy customers within the organisation's productivity and profitability plans.
This course provides useful tools for team and project planning that can be applied directly in the workplace. It helps managers use key performance indicators as part of the planning and monitoring process. The importance of risk management in the planning phase is identified. The course provides useful strategies for planning physical and human resource use and acquisition. Performance monitoring and adjustment approaches are explored. The importance of feedback for continuous improvement is examined in the context of participants' own work scenarios.
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| MGT224 Managing Workplace Information Systems |
Overview of Course
This course provides strategies and techniques for effective collection, analysis and use of information in the workplace. Frontline Managers are an important contributor and user of information. Their competency in identifying, acquiring, analysing and using appropriate information plays a significant part in the effectiveness of the organisation's performance in a competitive environment.
Frontline managers, who may face either a confusing surplus or an annoying shortage of data, will be given useful strategies and approaches to identify what information is required and source it effectively. We look at new professional approaches to collecting and analysing information to make it more useful for the organisation. Participants use a variety of practical analytical tools and explore some of the principles learnt from knowledge management.
Effective ways to prepare a business case or business plan are explored and participants are given practical guidelines in preparing an outline business proposal.
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| MGT225 Managing Quality Customer Service |
Overview of Course
All Frontline Managers and their teams are involved in providing customer service to either external customers or internal customers. In an increasingly competitive and service focused market, customers expect and demand increased levels of service. Yet Frontline Managers have to deliver service according to the budgetary and resource limits they face day to day.
This course provides extremely useful and practical approaches for Frontline Managers to help ensure that products and services are produced, delivered and maintained to standards agreed by the organisation and the customer.
The course gives useful strategies and techniques for identifying customer needs, analysing these needs in terms of the capability of what you can deliver and designing the best solution to meet the customer needs. Moving beyond the mantra of "excellent customer service" the course helps you identify what are the most important aspects of that service that affect your customers. It looks at simple ways to segment your customer market and analyse the service or product you deliver in terms of its life cycle.
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| MGT226 Facilitating Continuous Improvement |
Overview of Course
There is an increasing need for organisations and their managers continually to raise their performance level. Increased competition, raised customer expectations, powerful market forces, rapid technology developments, rising standards and regulations all contribute to this pressure.
A valuable management approach that has demonstrated its effectiveness is Continuous Improvement. This Course in Continuous Improvement helps managers to implement continuous improvement systems and processes in the workplace that provide meaningful and systematic improvements to the business. This course focuses upon very practical ways managers and their teams can be proactive in implementing improvements, rather than just being reactive in inspecting and fixing what doesn't work.
The course is designed in a way that develops participants' ability to apply the learned principles immediately back in the workplace.
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| MGT227 Facilitating and Capitalizing on Change and Innovation |
Overview of Course
Change and innovation are driven in the workplace by increasing competitiveness, the rapid pace of technology and customer and stakeholder expectations. Frontline Managers have an active role in fostering this change and stimulating innovation. They have a creative role in ensuring that individuals, the team and the organisation gain from change, and that the customer benefits through improved products and services.
This course will explore interesting and effective practical ways to stimulate people to come up with new and innovative ideas. It will also provide strategies and tools to implement change in the work environment so that people support changes that benefit the organisation. There is a strong focus on what the frontline manager can do to ensure that change is planned and implemented effectively. The need and skills to balance the people aspects of change and the organisational need for improvement is examined. Barriers to change are many and ways to overcome these barriers are identified. The course provides techniques to ensure the sustainability of the organisation before, during and after the change process is implemented.
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| MGT228 Developing a Workplace Learning Environment |
Overview of Course
This course explores the way in which Frontline Managers can effectively encourage and support workplace learning and development. With the rapid pace of change and innovation today people must constantly update their skills and knowledge to perform effectively. Learning new and better ways to do things is a must for all team members if the team is to be successful in meeting their key performance indicators.
This course provides an introduction to a wide range of useful development approaches and tools. It gives guidelines for mentoring and coaching. Strategies for developing buy-in to learning from team members are examined in the light of participants own work team situations.
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| MGT229 Ensuring Team Effectiveness |
Overview of Course
This course explores how Frontline Managers can best lead, facilitate and empower high performance work teams in their organisation. Strategies and skills for team planning, team motivating, managing performance and developing team members are developed through this course. Practical guidelines and practice in running focused and efficient team meetings form a valuable addition to the frontline managers' skillset.
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| MGT230 Providing Leadership in the Workplace |
Overview of Course
This course considers the roles, behaviours and characteristics of leaders and managers in an organizational structure and the various strategies for improving leadership abilities, performance management techniques and organizational communication methods, as well as different methods to make effective and informed decisions.
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